Salesforce – Associate Consultant

(Location: Canada- Remote)

Company Introduction:

Shift is one of North America’s leading Salesforce consulting partners specializing in everything Salesforce. Headquartered in Toronto, the Shift team includes staff throughout North America. Our expert team of award-winning Salesforce certified analysts, consultants and developers drive innovative solutions for some of the world’s most recognized brands like Warner Media, Viacom, Activision, AMC, Fubo TV and so many more.

Shift offers a rewarding and fast-paced environment where diversity, innovation and leadership are not just encouraged, they’re celebrated! At Shift, you will quickly become an integral part of a passionate team that solves complex problems in Media & Communications, High Tech, and beyond. Shift offers a competitive salary and benefits package, plus FLEXIBLE vacation and remote work options, fitness & wellness subsidy, and other perks to maintain a true work/life balance and make you love coming to work every day!

This position for employment will be based out of Shift’s Toronto office at 404/Steeles with general office hours from 9:30am-5:30pm, with some remote flexibility and travel required. Candidates outside of the Toronto/GTA area will be considered and will need to be comfortable working remotely.

** COVID-19 UPDATE – Team is completely remote for the foreseeable future **

As an Associate Consultant, you will be part of a collaborative project team, working as a key member to drive the successful implementation of Salesforce CRM for our clients.

In this role you will:

  • Follow Scrum Methodology to successfully deliver client engagements
  • Within small to medium complexity projects
    • Lead client conversations to identify Epics and User Stories
    • Lead efforts to create and document Client Backlog
    • Lead efforts in working with Product Owner to prioritize and identify Sprint Backlog
    • Lead team through solution design efforts
    • Lead Sprint Reviews with client and stakeholders
  • Within large to enterprise projects
    • Support client conversations to identify Epics and User Stories
    • Support efforts to create and document Client Backlog
    • Support efforts in working with Product Owner to prioritize and identify Sprint Backlog
    • Support team through solution design efforts
    • Support Sprint Reviews with client and stakeholders
  • Provide internal sign-off on the prototype prior to Sprint Reviews and Go-Live based on alignment to user stories and best practices, including both declarative and custom development and the execution of Shift’s Baseline Configuration checklist
  • Lead the Quality Assurance process for a specific project, including the documentation of test cases based on documented requirements, the execution of test cases, the documentation of test case execution results, and the review of test case results from other team members
  • Lead the effort to prepare materials for end user and administrator training, including the creation of end user training videos as applicable
  • Escalate to the Consultant/Sr. Consultant as required to communicate bandwidth constraints or other challenges as they arise
  • Acquire the Certified Salesforce.com Administrator (ADM201), Certified Salesforce.com App Builder, Certified Salesforce.com Sales Cloud Consultant and Scrum Master certifications within the first 6 months of employment at Shift, if not already held

In order to qualify you must have the following essential qualities and experiences:

  • Strong knowledge of business process and custom Salesforce solutions
  • Ability to design and implement Salesforce solutions customized to client business processes
  • Effectively prioritize and execute tasks in a constantly changing work environment with an emphasis on attention to detail
  • Experience working on delivering Salesforce Projects with the knowledge and ability to perform advanced Salesforce Administrative functions:
    • Solution Design
    • Manage users, data, and security
    • Maintain and customize Sales Cloud and Service Cloud applications
    • Build reports, dashboards, and workflows
  • A self-starter, demonstrating self-confidence, enthusiasm, and the ambition to succeed within a fast-paced work environment
  • Proficiency in the use of Internet/Web-based applications (e.g. Microsoft Office Suite, Google Docs Suite.
  • Advance working with Excel (e.g. pivot tables, VLOOKUPs, etc.)

It would be an added bonus if you also had the following:

  • Experience with Project Management methodologies
  • Experience with other CRM applications
  • Experience with Web based Applications

What Shift can offer you:

  • Extremely competitive base salary
  • Bonus plan based on company performance
  • Fully paid health and dental package
  • Flexible/Unlimited vacation and sick time policy
  • A great company culture with various programs including: subsidized certifications, employee referral bonuses, and fitness and wellness subsidy

This job may require additional responsibilities and duties as assigned by Shift.

To learn more about Shift CRM, please visit our website at www.shiftcrm.com

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